CA Service Management

  • 1.  Catalog- Web service exception

    Posted Apr 07, 2016 04:58 AM

    Hi there,

     

    We are facing a new issue in CA catalog where in when the user is raising a request on behalf of other user he is getting web services exception as shown below.

     

     

    However, on clicking OK and then continuing by clicking on the Search Icon on right hand side of "Requested for" the user is able to raise the request on other user's behalf.

     

    We would like to know how to remove this error. Please help.

     

    Thanks.



  • 2.  Re: Catalog- Web service exception

    Posted Apr 11, 2016 12:53 AM

    please help



  • 3.  Re: Catalog- Web service exception

    Posted Apr 26, 2016 02:02 AM

    Hi

    we have recycles the Catalog services and rebooted the server as well.. but still facing same issue.

    a quick help will be much appreciated.

    Thanks.



  • 4.  Re: Catalog- Web service exception

    Broadcom Employee
    Posted Apr 28, 2016 06:58 AM

    Good Afternoon.

     

    Possibly, you need to add the web services access privileges, to the user's role.

     

    By default, only the Certificate user and users with the service provider (SP) administrator role can execute web services.
    1) Login to the 'CA Service Catalog' application instance in EEM
    2) Select 'Manage Access Policies' tab
    3a) Confirm 'Guinode' is selected
    3b) Search for 'ACL_requestmanager_Guinodes' policy
    > Enter in the 'Name' field and click Go
    4) Open the policy in which you would like to allow web services access
    (i.e. ACL_requestmanager_Guinodes for Request Manager role in catalog)
    or
    (i.e. ACL_catalogenduser_Guinodes for Catalog User role in catalog)
    5) Under 'Add resource' enter 'webservice__all' and select the plus icon
    6) Save your changes.
    7) Recycle the 'catalog service'

     

    Possibly, for your environment, in stead of 'ACL_catalogenduser', look for 'ACL_requestmanager'
    So, first click on 'USM_Resource' under 'Accesss Policies'.
    Then, in 'Show policies matching name' enter ACL_requestmanager in the Name: and click Go.

    Open this policy and add the resource as named in the document.

     

    Please also check on TEC540897:
    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec540897.aspx

     

    Thanks and kind regards, Louis.