AnsweredAssumed Answered

CA SDM Integration with IP Phone

Question asked by support922.922 on Apr 8, 2016
Latest reply on Apr 8, 2016 by jmayer

Hi Expert,

Please share your idea for integration CA SDM with IP Phone.

 

Proposition

 

When employee call to helpdesk support , The IP Phone system will show telephone number of employee on IP phone software GUI.

I need to click that number and redirect to Quick User profile that user on CA SDM. This is proposition.

 

My idea, if i know the url for Quick User profile of user. I able to custom code on IP Phone that send URL parameter.

 

Has anyone ever done this solution ?

 

Thanks in advance,

 

TK

Outcomes