Please share your idea for integration CA SDM with IP Phone.
When employee call to helpdesk support , The IP Phone system will show telephone number of employee on IP phone software GUI.
I need to click that number and redirect to Quick User profile that user on CA SDM. This is proposition.
My idea, if i know the url for Quick User profile of user. I able to custom code on IP Phone that send URL parameter.
Has anyone ever done this solution ?
Thanks in advance,