AnsweredAssumed Answered

CA ITPAM: lock ticket

Question asked by A.anas on Apr 11, 2016
Latest reply on Apr 13, 2016 by Shovan_Das-QTSIN

Hi team,


How is it possible to lock/block/checkout ticket from CA ITPAM so it would NOT be possible for any user to update ticket from CA Service Desk or from another CA ITPAM process? If it is possible I want to use the same function by which CA Service Desk checkouts the tickets and lets you see the corresponding lock in the Administration tab/system locks.


Thanks a lot in advance.