DX Unified Infrastructure Management

Hello, I'm working to setup this probe on a CentOS 6.7 server/primary hub, but having the follow error:

Apr 11 13:53:15:997 [main, probe_configuration_archive] data_engine path = data_engine

Apr 11 13:53:15:997 [main, probe_configuration_archive] log level=4

Apr 11 13:53:15:997 [main, probe_configuration_archive] file retention=30

Apr 11 13:53:15:997 [main, probe_configuration_archive] table retention=90

Apr 11 13:53:15:997 [main, probe_configuration_archive] Setting probe archive directory at : /home/nimsoft/probe_archive

Apr 11 13:53:15:997 [main, probe_configuration_archive] Ignoring probes: [spooler, hdb, snmptd, qos_engine, qos_processor, mpse, ppm, alarm_enrichment, remote_control]

Apr 11 13:53:15:998 [main, probe_configuration_archive] ****************[ Starting ]****************

Apr 11 13:53:15:998 [main, probe_configuration_archive] Version 1.02

Apr 11 13:53:15:998 [main, probe_configuration_archive] CA Technologies

Apr 11 13:53:16:005 [main, probe_configuration_archive] port=48050

Apr 11 13:53:16:024 [main, probe_configuration_archive] Login to NimBUS is OK

Apr 11 13:53:17:026 [main, probe_configuration_archive] initProbe()

Apr 11 13:53:17:026 [main, probe_configuration_archive] Setting callbacktimer

Apr 11 13:53:17:026 [main, probe_configuration_archive] Gathering Configurations, running inital GetConfigs method

Apr 11 13:53:17:031 [main, probe_configuration_archive] Database Driver: MySQL

Apr 11 13:53:17:039 [main, probe_configuration_archive] jdbc:mysql://dbrep-prod-noc01/nimsoftslm?relaxAutoCommit=true

Apr 11 13:53:17:533 [main, probe_configuration_archive] Create PCA_CFG table.

Apr 11 13:53:17:533 [main, probe_configuration_archive] Error when running on timer method in main thread. Reason is (1) error, Not able to callback for timer cbOnInit.1000. Reason is java.lang.NullPointerException

I did see similar issues in another thread, but it was fixed by an updated probe. I did do some troubleshooting by following the section in the guide, below is what I got from the recommended command.

[root@nimsoft-prod-noc01 probe_configuration_archive]# ../../../jre/jre7/bin/java -cp lib/* com.nimsoft.field.probe_configuration_archive.PCAProbe

Error: Could not find or load main class lib.nimlookup-1.0.16.jar

Anyone have the same issue? That file it states it cannot find does exist so it makes me believe that it's having an issue loading it?

[root@nimsoft-prod-noc01 probe_configuration_archive]# ll lib

total 4232

-rwxr-xr-x. 1 root root  802721 Apr  6 13:15 mysql-connector-java-5.1.20.jar

-rwxr-xr-x. 1 root root   42925 Apr  6 13:15 nimlookup-1.0.16.jar

-rwxr-xr-x. 1 root root  171729 Apr  6 13:15 nimsoft.jar

-rwxr-xr-x. 1 root root 2111220 Apr  6 13:15 ojdbc6-11.2.0.1.0.jar

-rwxr-xr-x. 1 root root   15636 Apr  6 13:15 probe_configuration_archive.jar

-rwxr-xr-x. 1 root root  584207 Apr  6 13:15 sqljdbc4.jar

-rwxr-xr-x. 1 root root  583286 Apr  6 13:15 sqljdbc.jar

-rwxr-xr-x. 1 root root    8827 Apr  6 13:15 Twofish.jar

Any help is appreciated!

Hi Rick,

A couple of observations here:

1. This is UIM 8.4, correct?

- Is there anyone out there in the communities that can confirm they have this probe working in 8.4?  I'm sure it would be helpful to Rick to know if it is working for you.

2. This is MySQL, correct?

- I know in the original post by Bryan Morrow some other customers had an issue getting this to work with MySQL.  Perhaps you could reach out to them directly to see if they have any pointers.  Additionally, you may want to reach out to Bryan.

3. Was the table actually created?  I doubt it was due to the placement of the error.

4. Has the full data_engine path been specified in the config file?  I'm guessing yes since we do see the connection string in the log.

5. Considering v1.02 of this probe was provided over a year ago it may need some tweaking for the current UIM version.  Not sure.

Hope this helps, and I hope there's someone else out there that might be able to provide some insights.

Good luck!

Hello Collin,

Yes, this is using UIM 8.4 using MySQL. I did not see the table so assume it was not created. I tried with the full path and without as the data engine was located on the same robot.

Thanks for your reply!

Rick

Bumping this in hopes someone else was able to fix this similar issue. I'm at a loss as to what I should try next.

We have this running on 8.31 on Windows 2012R2 against a MSSQL DB and get the same error.

This is what we're getting:

Jul 18 19:42:21:853 [main, probe_configuration_archive] Version 1.0

Jul 18 19:42:21:853 [main, probe_configuration_archive] CA Technologies

Jul 18 19:42:21:916 [main, probe_configuration_archive] port=48009

Jul 18 19:42:22:025 [main, probe_configuration_archive] Login to NimBUS is OK

Jul 18 19:42:23:026 [main, probe_configuration_archive] initProbe()

Jul 18 19:42:23:026 [main, probe_configuration_archive] Setting callbacktimer

Jul 18 19:42:23:026 [main, probe_configuration_archive] Gathering Configurations

Jul 18 19:42:44:951 [main, probe_configuration_archive] Create PCA_CFG table.

Jul 18 19:42:44:951 [main, probe_configuration_archive] Error when running on timer method in main thread. Reason is (1) error, Not able to callback for timer cbOnInit.1000. Reason is java.lang.NullPointerException

Jul 20 14:11:47:728 [main, probe_configuration_archive]

Still the same here... I gave up on the probe for now, no idea what we really need to do to fix it and I'm out of time to try and troubleshoot it.

Hello,

Are you be able to PING the database from the server where probe is installed?   You need to check the firewall settings too?

If this doesn't help, please create a support case and we will check the settings for you.

Thanks.

Kind regards

-Sayeed

Ping is fine.. I did put in a support ticket (case: 00356854) and was told it was third party and no support would be given. Is this not the case anymore?

Unfortunately this is a community-developed probe so it is not supported officially through the Support channels.

Are you using "Windows Authentication" on the database, or the "sa" user?  Might there be a permissions issue creating the PFA_CFG table?

Thanks for the help!

It's a MySQL DB so it uses a different account that the data engine uses which does not have issues creating other tables. Not sure why this case would be different, have tried looking up whatever I can to turn up logging, maybe some other error would shed more light on the issue.

Rick

This is an old version of the probe, please use the latest version that has an internal H2 database as well as multi-threading for scalability.

Configuration Archive - A Custom Multi-threaded UIM Probe