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Block Opening New Tickets

Question asked by diegolimabsb on Apr 12, 2016
Latest reply on Jul 14, 2016 by cdtj


I need to do a customization on employee interface to, if the customer have one ticket with resolved status without it validate the solution (changing ticket status to closed), it can no longer open new tickets.

I found the argument all_creq and tried to use it in some ways (... if $args.customer.all_creq.status.sym == "RE"...) but it still fails , thought up to use an array to read all the status of tickets and take action if any of the positions is " RE " , but still am a little confused.

Could help me with some idea?

Many thanx!!!