AnsweredAssumed Answered

Fields not change in form(detail_in.htmpl)

Question asked by FelipeVACS on Apr 15, 2016
Latest reply on Apr 24, 2017 by subbaraomahendrakar.1

Hi everyone,


I'm working on a customization for ServiceDesk.

My customization should fill automatically the Urgency and impact fields  depending on area.

The fields are being filled, but when the form is submitted the fields are not being saved in ticket (detail_in), the fields keep with the default values.


The method meuMetodo() is called for do it.


function meuMetodo()
var myImpact = "$args.category.zcategory_impact";
var myUrgency = "$args.category.category_urgency";

document.main_form.elements["SET.impact"].value = myImpact;
document.main_form.elements["SET.urgency"].value = myUrgency;

set_priority(pri_cal_matrix, myImpact, myUrgency);


Any suggestion?