I have a requirement to show the timestamp of Group escalation and assignee assignment in boxi report.
The requests in service desk gets escalated from Group A to Group B/Group C/Group D etc. and I need the timestamp for that group escalation. When group is escalated, Assignee is assigned after few hours or few days. So I need to fetch the timestamp of Assignee assignment as well
So In a nutshell, I need to show timestamp of Group escalation as well as Assignee Assignment.
Someone please help me how can I do this.
Thanks in advance