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How to show timestamp in CA Boxi when Group is escalated  and Assignee is assigned in SDM request ?

Question asked by Manirul_Hak on Apr 20, 2016
Latest reply on May 6, 2016 by Lrralves

Hi Folks,


I have a requirement to show the timestamp of Group escalation and  assignee assignment in boxi report.


The requests in service desk gets escalated from Group A to  Group B/Group C/Group D etc. and I need the timestamp for that group escalation. When group is escalated, Assignee is assigned after few hours or few days. So I need to fetch the timestamp of Assignee assignment as well

So In a nutshell, I need to show timestamp of Group escalation as well as Assignee Assignment.


Someone please help me how can I do this.


Thanks in advance