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HTML format to Surveys

Question asked by JasonLLM on Apr 20, 2016
Latest reply on Apr 21, 2016 by JasonLLM

Hello Guys,

 

One question over here.. When you create a survey and you want that users receive it everytime the close a ticket you can go to the 'Close' activity notification and in Survey tab you make the necessary adjusments.

 

When you receive the email you only see a plane text in the body of the email. I wan to know if there's a way i can configure the survey in someway we can see it as the HTML templates that you receive when you open/close a ticket.

 

 

Regards!!

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