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Does URL changes automatically when servers (Background, standby, Application) changes in CA service desk management advance availability?

Question asked by Nabeel1 on Apr 21, 2016
Latest reply on May 12, 2016 by Maheshwar_Kusuma


We have implemented CA Service Desk 14.1 advance availability having a background, application, standby server. When I access the service desk manager web interface  it accesses through the URL of the Application server or Background server.


1) which URL is used by  user to access service desk manager web interface?


When the application server is down. If accessing through application server URL.

2) Does application server URL can change automatically during the use of CA Service Desk Manager web interface?

If yes then How? Because I am using it and it is not changing automatically.



Kindly provide answers.