CA Service Management

Hello Guys.

Im using SDM 14.1

We need to set the  default repository of an attachment based on the category or part of the category.

This is the scenario:We have three repositories, When a user opens a ticket and uploads an attachment to it, the repository where this attachment will be stored is going to be based on the data partition that the user has.

We created a constraint of Type Default on the Attachment table with this restriction 'repository = 'doc_rep:400001'.

But thats not working.

Is there a way to do this on SDM?

Regards,

Any ideas on this?

Hi,

this easiest way is to achieve this using JS:

- you can add argCategory attribute to ticket form with value "$args.category.sym";

- then on attachment form loads check if parent form is in edit mode, if no you can use argCategory attribute, if yes, you need to fetch value from KEY.category input;

Better way to predefine default repository based on current category and pass it using KEEP array directly to popup with URL from Add attachment button.

Regards,

cdtj