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Service Desk and Service Now integration With Attachment

Question asked by Pradeep_k on Apr 21, 2016
Latest reply on May 7, 2016 by Pradeep_k

Hi All,


We want to integrate CA Service Desk with ServiceNow for incident management, in which we want to sync attachment from service now to CA service Desk (vice-versa), since it is bidirectional integration.


Question 1: is it possible that CA Service desk can receive and send base64 encoded/ decoded data for attachment.

Question 2: If suppose we are migrating incident ticket from CA Service Desk to Service Now what is the best way to send attachment.