please tell me , how to do ?
Here is information on how to configure auto assignment:
Auto Assignment - CA Service Management - 14.1 - CA Technologies Documentation
Is there something specific you're looking for help with?
i want to know about , creating a ticket by sending a email to ID and auto assigning that ticket to a particular person
I think I may be a little confused by your use of the term Auto Assigning. In Service Desk, Auto Assigning means that the system will use configured Areas, Groups, Locations, and Workshifts to find an appropriate available analyst to give the ticket.
If what you are really talking about is how to specify in the email itself the analyst that should be assigned the ticket the following will do it:
%ASSIGNEE=loginID of the analyst
also, you can specify the group with:
Not that these emails should of type plain text and the the % is the first character of the line.
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