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USS - Link to Service

Question asked by sharamateti on Apr 27, 2016
Latest reply on Oct 23, 2016 by milan.ziga
  • Comment • 7

Hello,

 

We use USS for ordering the services in catalog as front end to the users, and servicedesk team is looking for direct link to services/orders in USS instead they give navigation.

 

Currently, i could find this big link however looking for an option to get the link from USS (like copy the URL from browser  should be an ideal solution) and send it to users in email.

 

http://ServerNAme:8686/web/frontoffice/createrequest-catalog?p_p_id=CreateRequestCatalogWidget_WAR_openspaceportlet&p_p_lifecycle=0&p_p_state=normal&p_p_mode=view&p_p_col_id=column-2&p_p_col_count=1&_CreateRequestCatalogWidget_WAR_openspaceportlet__spage=%2Fportlet_action%2F%2Fcreate_request_catalog_portlet%2Fview&_CreateRequestCatalogWidget_WAR_openspaceportlet_offeringid=12345

 

Regards,

Sharath.M

AndriesJNel
AndriesJNel May 13, 2016 6:20 PM
Correct Answer

Hi Sharath,

 

I found a easier way when i was looking for the same short links to take you directly to a service in USS to log a new call.

 

use the Browse-Catalog portlet and just add a ?id=12345 parameter where the id is the id of your service, like this:

 

https://servername:port/web/frontoffice/browse-catalog?id=10171

 

hope this helps

Andries

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