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SDM Managed Surveys

Question asked by leela_prasanna on Apr 28, 2016
Latest reply on Apr 29, 2016 by Lindsay_Estabrooks

Hi All,

we have a requirement in Service Desk Manager to send surveys to affected end user of all closed tickets and also with a condition like those tickets should be assigned to some Groups alone.So I have created site defined  Macro condition with required groups mentioned in that condition.

In close Activity Notification this Macro condition is attached and under surveys tab required survey is attached.Marcor condition is not getting applied for surveys and its getting applied only for closed Activity Notification.

 

Please let me know is there any other way to perform this task by applying condition to survey

 

Thanks,

Leela

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