CA Service Management

hi there, i need assistance in action macro.

i want to update closure code when status changes to close using Action Macro.

assist me with fragment code for updating closure code to Cancelled

table = usp_closure_code

sym = Cancelled

code = 400001

Hello Aqib,

Try this code fragment. I am assuming that you are calling this against the Change Request table, in the same way that an Action Macro would raise the Severity, which is also held in that table.

closure_code = <closure code>

The Change Order table, stores "closure code" by the unique "id."  Eg "Successful" = "200".

Is the code good, is it bad (Does it even work?) by itself, I can't say. But that's the basics at a guess.

Thanks, Kyle_R.

already tried but says unknows

On what object are you creating the macro? Perhaps you could attach a screen shot showing the complete detail of the macro.

done it by creating ITPAM event

Thanks for the update Aquib.

Flagging your post as "Correct Answer" to close out the thread. You may wish to screenshot the PAM (scrub out with MS Paint any confidential items) and post it, if it may help someone later.

Thanks, Kyle_R.