CA Service Management

hi there, i want to restrict user to edit change orders once submit but they can upload attachment at any point.

restrict is done from Data Partition constraint this also disable the upload attachment.

any possibility to sort this issue?

Hi,

Do you wan't to remove this restriction on end user or analyst interface?

its employee interface (end user).

i want end user/ Requester to upload attachment even cannot edit the CO.

Try to change

<PDM_IF "$ACCESS.FAC_chg" \> 1>

<PDM_IF "$args.active" == "1" &&  "$args.status" != "CL">

<PDM_IF "$prop.guest_user" != 1>

<PDM_MACRO name=button caption="Edit Change" func="pdm_submit('main_form','UPDATE')" hotkey_name="Edit Change" id=btn001>

</PDM_IF>

<PDM_MACRO name=button caption="Add Comment" func="add_activity_log('$args.persistent_id', true)" hotkey_name="Add Comment" id=btn002>

var query_str = cfgCgi + "?SID=$prop.SID+FID=$prop.FID" +

   "+OP=CREATE_NEW+FACTORY=attmnt+NEXT_PERSID=$args.persistent_id" +

   "+attmnt_parent=chg";

<PDM_MACRO name=button caption="Attach Document" func=browseWithURL(query_str) hotkey_name="Attach Document" id=btn004>

to

<PDM_MACRO name=button caption="Attach Document" func=browseWithURL(query_str) hotkey_name="Attach Document" id=btn004>

<PDM_IF "$ACCESS.FAC_chg" \> 1>

<PDM_IF "$args.active" == "1" &&  "$args.status" != "CL">

<PDM_IF "$prop.guest_user" != 1>

<PDM_MACRO name=button caption="Edit Change" func="pdm_submit('main_form','UPDATE')" hotkey_name="Edit Change" id=btn001>

</PDM_IF>

<PDM_MACRO name=button caption="Add Comment" func="add_activity_log('$args.persistent_id', true)" hotkey_name="Add Comment" id=btn002>

var query_str = cfgCgi + "?SID=$prop.SID+FID=$prop.FID" +

   "+OP=CREATE_NEW+FACTORY=attmnt+NEXT_PERSID=$args.persistent_id" +

   "+attmnt_parent=chg";

didnt work.

i want it in the Analyst Interface also

Did the button appeared?