AnsweredAssumed Answered

Export the results of Parent Category in CA Service Desk

Question asked by Balram.Deswal on May 3, 2016
Latest reply on May 3, 2016 by Lindsay_Estabrooks

Hi Team,

 

When we search for the request/incident for a particular request/incident area, it is not possible to select a category, if it has a sub-category (in Filter option). Client requirement is to search for all the requests/incidents belonging to all the sub-categories in a particular parent category so that he can export the results.

 

Kindly provide the solution for this.

 

Regards,

Balram Singh Deswal

Outcomes