Hallett_German

New/Retired/Updated APM & ASM Knowledge Documents for April 2016

Discussion created by Hallett_German Employee on May 3, 2016

PUBLISHED

 

 

1.  Historical trace data is not visible for as long as expected. TEC1518313

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1518313.aspx

 

 

2. Browser Response Transaction Monitor (BRTM) Download and Install for APM 10.2 TEC1323875 

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1323875.aspx

 

 

3. Instrument Websphere Liberty with Introscope 10 fails to start agent or gives inconsistent results. TEC1580376

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1580376.aspx

 

 

4. How to integrate CEM with CEM data process to Aternity.  TEC1271441

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1271441.aspx

 

 

5. WebSphere Liberty randomly stops accepting TCP/SSL connections. TEC1475784

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1475784.aspx

 

 

6. SSLHandshakeException under Webview log  TEC1227637

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1227637.aspx

 

 

7. Unable to fully instrument the Spydus.exe by APM .NET agent.  TEC1168532

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1168532.aspx

 

 

8. After logging into APM Team Center, everything loads up find but then a little while later"Fatal Error" pop-up on the top right of the window.  TEC1947986 

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1947986.aspx

 

 

9. No WebServices Node after the upgrade   TEC1778745

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1778745.aspx

 

 

10. Not able to start httpd on Tim machine  TEC1276897

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1276897.aspx

 

 

11. Perfmon Collector Agent fails to start.  TEC1358765

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1358765.aspx

 

 

12. What does "X/n" mean in the attributes listed in teamcenter-status-mapping.properties? TEC1189703

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1189703.aspx

 

13. Not able to Install default CA APM Database PostgreSQL TEC1620608

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1620608.aspx

 

 

14. .NET Agent causes queue issues with IBM MSMQ  TEC1412597

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1412597.aspx

 

 

15.  Default Dashboard on WebView Interface  TEC1167742

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1167742.aspx

 

 

16. How to disable a TIM Monitor without using the APM GUI  TEC1229804 

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1229804.aspx

 

 

17. Network Health displays "Data Unavailable" under CEM Console  TEC1003889

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1003889.aspx

 

 

18.  After restarting the Tim process, the following error occurs in the Tim logs: "ERROR: hub: hubmanager: could not configure apmpacket" TEC1538316

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1538316.aspx

 

 

19. TimerBean ERROR when updating agentclusters.xml & domains.xml files (Dynamic Domains)

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1038286.aspx

 

 

20. Transaction Discovery (autogen) Errors and what to do about them. TEC1796876

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1796876.aspx

 

 

21. java.lang.NullPointerException errors during agent startup when Java Flight Recorder is enabled  TEC1006053

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1006053.aspx

 

 

22. Including only specific Queues in MQMonitor. TEC1585759

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1585759.aspx

 

 

23. MQ Monitor - Enqueue/Dequeue Counts seem low TEC1616472

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1616472.aspx

 

 

24. How can I stop autoprobe from reloading all directives when I make a change to one of the existing pbl/pbd's? TEC1724327

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1724327.aspx

 

 

25. CEM: Limit exceeded adding new components to Discovered Transactions TEC1601746

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1601746.aspx

 

 

26.  **ERROR: hub: hubmanager: cannot link "/<TIM_HOME>/apmpacket/data/pcap/clients/tim/<filename>.pcap to /<TIM_HOME>/apmpacket/data/pcap/clients/tim/<worker#>/<filename>.pcap". No such file or directory  TEC1871406

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1871406.aspx

 

 

27. What does "Uncaught Exception in Enterprise Manager: In thread Alarm Pooled Worker and the message is java.lang.NullPointerException" mean? TEC1604914

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1604914.aspx

 

 

28. Unable to access Webview when useing ssl on a server with EM and APM Command Center installed on it  TEC1342899

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1342899.aspx

 

 

29. How does SSL APM 10.x processing compare to 9.x? TEC1135416

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1135416.aspx

 

30. Introscope Enterprise Manager - MOM Hot Failover does not work on NAS.  TEC1103894

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1103894.aspx

 

 

31. EPAgent httpSvcAvailability.pl plugin returns "HTTP Error Code=500" for web server which uses self-signed SSL certificate. TEC1908976

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1908976.aspx

 

 

32. Recovering APM TIM Web Server Filters  TEC1365334

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1365334.aspx

 

33. Default MTP Tim username and password  TEC1644236

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1644236.aspx

 

34. How to obfuscate jetty password for em-jetty-config.xml and webview-jetty-config.xml?  TEC1974214

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/ TEC1974214.aspx

 

 

35.  Nested domains in domains.xml  TEC1568564

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1568564.aspx

 

 

36.  How do I address when Tim Status Displays the Message "tim dead but subsys locked"?  TEC1535444

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1535444.aspx

 

37. Upgraded to agent 10.2.0.22 from agent 10.0.0.12 using ACC-built agent package, but Frontends application names are altered. 

TEC1868279

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1535444.aspx

 

38.  Application errors when instrumenting SharePoint  TEC1445538

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1445538.aspx

 

 

39. Certain Business Transactions are not appearing under Business Segment node in Investigator  TEC1065364

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1065364.aspx

 

40. Can I used other properties in the agent profile as java arguments with the -D option?  TEC1378364

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1378364.aspx

 

41.This message is frequently seen in Collectors: "Timed out adding to outgoing message queue. Limit of <XXXX> reached." and on MOM this is seen: "com.wily.isengard.message.MessageUndeliverableEx  TEC1606598

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1606598.aspx

 

 

42. After upgrading to APM 10.x to get TIM TLS 1.1 & 1.2 support the 1.1 transactions are recorded successfully, but the 1.2 transactions are not. TEC1044126

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1044126.aspx

 

 

43.  WebServices URL shows as URN  TEC1185495

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1185495.aspx

 

 

UPDATED

 

1. A ADA-MTP-APM TIM Release Compatibility List.  TEC1241257

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1241257.aspx

 

 

2. What versions of MTP are compatible with APM 10.2?  TEC1659788

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1659788.aspx

 

 

3.In APM 10.x what is the significance of the new SSL connector property "certAlias" in the Jetty web server config file for the EM Web Server.  TEC1342969

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1342969.aspx

 

 

4. Getting error: "File not found by glob: tim-[1-9]*.rpm" during the APM 9.7.x/10.x TIM installation on MTP 10.x. TEC1440118

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1440118.aspx

 

 

5. Does APM 10.1 with bundled EEM run successfully under Java 8 (the default JRE for 10.1)?  TEC1410599

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1410599.aspx

 

 

6. Upgrading the Apache Web Server on the TIM. TEC1315729

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1315729.aspx

 

 

7. Long response times when using Oracle Data Access drivers in .Net application  TEC1266483

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1266483.aspx

 

 

8. The tess-db-cfg.xml file does not get updated with correct Oracle parameters for the APM database after a new APM EM install TEC601189

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC601189.aspx

 

 

9. APM 10.1 EM restart shows java.lang.StackOverflowError log entry.  TEC1730457

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1730457.aspx

 

10. Setting a secure password for Jetty TEC1915072

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1915072.aspx

 

 

11.  The TIM log is showing "TLS 1.2 CipherSuite - Unknown (49200)" but how do I find the name of the unsupported ciphersuite to disable in my web server. TEC1404606

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1404606.aspx

 

 

RETIRED

1. TEC1874825 No Title

2. TEC1277111 Experian PowerCurve application running as Windows Service does not load APM agent after configuration steps.

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