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while installing the ca api gateway iam facing issue like gateway ip address connection is error, to resolve that which ip address we have to give?

  • 1.  while installing the ca api gateway iam facing issue like gateway ip address connection is error, to resolve that which ip address we have to give?

    Posted May 03, 2016 10:28 AM
      |   view attached

    while installing the ca api gateway iam facing issue like gateway ip address connection is error, to resolve that which ip address we have to give? please kindly follow the attachment, you can able to understand the problem.



  • 2.  Re: while installing the ca api gateway iam facing issue like gateway ip address connection is error, to resolve that which ip address we have to give?
    Best Answer

    Posted May 03, 2016 12:58 PM

    Hi @vidya_poola,

     

    You would connect using the hostname or IP address that is associated with the API Gateway node. Have you configured the node to use that IP address? Has it perhaps changed if it was using DHCP instead of a static IP address? You'll want to ensure you can reach the node from wherever your workstation running Policy Manager is.

     

    Also possibly related: check to ensure the Gateway service is running and isn't in an error state or off entirely. The Gateway service must be running in order for Policy Manager to connect.

     

    Let us know if you need any further assistance.

     

    Sincerely,

     

    Dustin Dauncey

    Support Engineer, Global Customer Success

    Email: API-Support@ca.com

    Phone: +1 800 225 5224

    Outside of North America - ca.com/us/worldwide.aspx

    CA API Management Community: ca.com/talkapi