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Close timestamp for re-opened tickets in webi report

Question asked by Manirul_Hak on May 3, 2016
Latest reply on May 17, 2016 by JussiValkonen

Hi Folks,

I need to create a webi report which shows the re-opened tickets  with re-open timestamp and  corresponding close timestamp.

I can fetch the data from activity log. If a ticket is re-opened multiple times, I can show all the re-open timestamp,but the only thing is, I need to show the corresponding close date as well. Right now, I can only show the final close date, not all the intermediate close dates.

How can I achieve that from activity log?

 

 

Thanks

Manirul

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