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Reports spooled

Question asked by La-Qa on May 4, 2016
Latest reply on May 25, 2016 by mohansrinivas

Hi Team

One of our units that makes use of service desk wanted to spool their report and we realized it does not capture closed time just open time from Service Desk application and the issue is that it does not contain closed time just open time.

 

How can we get Closed Time as well in report.?

 

Please guide

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