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How to add custom columns to Service Desk search results?

Question asked by bajjibala on May 4, 2016
Latest reply on May 5, 2016 by Grant Bruneau

In our environment, we use CA Service Desk for service management, handling incident, change and problem tickets. While searching for incident tickets, we get results with the date when the ticket is opened only, although we use different search fields like impact start and end date, incident open date, incident close date, etc. We want to have transfer date and closed date of the tickets as well in the search result output as well as when the result is exported.

 

Is it possible to add/modify columns in search result?

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