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External not being marked complete in ESP

Question asked by SHERRI DOERFLEIN on May 4, 2016
Latest reply on May 10, 2016 by Lucy_zhang

Recently, I have been receiving a lot of after hour calls about externals holding up production jobs. In every case, the base job has been force completed but the external does not complete. Our operators are using Workstation to complete the job. I believe that in all of the cases the base job is being completed before it runs. I absolutely cannot figure out why the external is just hanging around. Any ideas or what I can take a look at?

Thanks for any help.