AnsweredAssumed Answered

Priority, impact, urgency

Question asked by SoporteCAcma on May 5, 2016
Latest reply on May 6, 2016 by SoporteCAcma



I'm configuring the matrix priority in a customer. The customer only wants 4 priorities, 3 impacts and 3 urgencies. In the SDM system has defined more and It's not possible inactivate. How can I configure the matrix priority with only 4 priorities, 3 impacts and 3 urgencies?


Best regards.