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Filter Configuration Items by Request Area

Question asked by ssonderman on May 5, 2016
Latest reply on May 5, 2016 by Jon_Israel

Does anyone know of any functionality within SDM 14.1 that would allow for the ability to filter the selection of Configuration Items based on the Request Area?  For example, if an Incident Area of "Application ABC" is used, we would like to filter and limit the Configuration Item selected on the Incident record to only those that are associated to the application (specific servers, services, etc...).  In large organizations such as ours with well over 70,000 CI's this would be a huge time saver for our Service Desk staff.