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How and when to use Service Targets?

Question asked by pcpolo on May 6, 2016
Latest reply on May 6, 2016 by CarolPiccus


I read about service targets in SDM wiki, but dont undertand how is used.

How and when service targets are usefull, what is the help that an analyst or supervisor can get from this?


I understand that measures time, but when is the begining and the end. It's possible to use this to measure  only the time of WIP (or other) status?