It possible to delete Family and Class on Service Desk Manager.
Please sharing your idea.
Thanks in advance,
You cannot delete classes or families in Service Desk, but rather similiar to the way most of the reference data tables in Service Desk work, you can inactivate class/family records. The reason for this is because if there were CIs associated to those classes or families, and those classes or families were deleted, it would leave dangling references in the database, so thus we do not allow the deletion of reference records, but rather only inactivating.
Hope this helps,
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