AnsweredAssumed Answered

Automated CI synchronisation and reconciliation

Question asked by davidph on May 10, 2016
Latest reply on May 10, 2016 by davidph


I have been asked by one of our customers whether there is the ability for CIs to be created or updated automatically on a daily or weekly basis into the CMDB when another tool they are implementing detects devices on their network.

While I am aware there is a reconciliation tool that I believe works in conjunction with GR Loader, it still seems like a manual process. The documentation for CA Service Desk Manager 12.6 refers to an MDR Launcher from which it appears we can define external sources and have GR Loader import (update?) results into the CMDB. It seems like the only missing part is an automation engine of some kind or possibly another CA product that could perform that function?

Any advice or suggestions appreciated


Thank you