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SNMP Alert Action not Triggering in APM 10.1

Question asked by mparikh72 Champion on May 10, 2016
Latest reply on May 12, 2016 by mparikh72

I created a New SNMP Alert Action

 

and filed out necessary fields

When I click "Test Now", I can see the log entry in the MoM logs. Even an "Email to" Action gets triggered

 

5/10/16 03:43:32.499 PM EDT [INFO] [PO:main Mailman 8] [Manager.SNMPAlertAction] SNMPAlertAction created, version 1

5/10/16 03:44:32.926 PM EDT [INFO] [PO:main Mailman 7] [Manager.Action] Test requested of Action "Send Alert to SOI".

5/10/16 03:45:09.224 PM EDT [INFO] [PO:main Mailman 7] [Manager.Action] Test requested of Action "Send Alert to SOI".

5/10/16 03:45:10.008 PM EDT [INFO] [PO:main Mailman 2] [Manager.Action] Test requested of Action "Send Alert to SOI".

5/10/16 03:45:10.755 PM EDT [INFO] [PO:main Mailman 8] [Manager.Action] Test requested of Action "Send Alert to SOI".

5/10/16 03:54:10.103 PM EDT [INFO] [Alarm Pooled Worker] [Manager.Action] Action "Email to Manish & Biing" successfully sent SMTP mail to "manish.a.parikh@baesystems.com,biing.chou@baesystems.com"

 

But when and actual Alerts triggers, this Action "Send Alert to SOI" DOES NOT trigger?

 

Any idea why?

There are no firewall issues, no network issues, no permission issue, no SOI Connector (v2.2.0..82) issues.

APM v10.1, the SNMP Alert Action is not triggering even though the threshold as been breached by the alert. I had an additional action (email) to make sure it wasn't "any" action that's not triggering. The email action is triggering but the "Sending SNMP Trap to SOI Conn" is not triggering (based on MoM logs) 

 

Thanks in advance.

 

Guenter_Grossberger MichaelBoehm Jeff_Morris ManishParikh Hiko_Davis Hallett_German

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