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ITAM/APM 12.9 to 14.1 Upgrade

Question asked by KGerber.1 on May 10, 2016

We have been tasked with performing an ITSM Upgrade from 12.9 to 14.1.  We have SDM, PAM, Catalog, and APM all sharing a common MDB.  All are at 12.9 currently and we need to upgrade them all to 14.1.  We cannot seem to find any detailed information on upgrading APM from 12.9 to 14.1.  The Service Management Wiki mentions 11.3.4 to 14.1, but nothing regarding 12.9 to 14.1.  Does anyone have any detailed information on the steps to do this?



Kevin Gerber