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Use of inactive user in ticket

Question asked by Aleksandar_Stancic on May 11, 2016
Latest reply on May 11, 2016 by cdtj

Hi All,

 

I have a request from the client that they need to have a field in ticket that should contain reference to the inactive contact in the SDM.

I have added a new custom field in the schema z_cnt (SREL on cnt) and create dtlLookup field on form connected with that field.

Problem is that lookup in this case see only active contacts, inactive contacts are inaccessible from the ticket.

 

is there a possibility to change this behavior and enable selection of inactive contact for this field within ticket?

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