lynka01

CA SAM End of Service for older releases 3.5 & 3.6

Discussion created by lynka01 Employee on May 11, 2016
Latest reply on May 11, 2016 by Chris_Hackett

May 11, 2016

 

To:              CA Software Asset Manager Customers

From:          The CA Technologies Software Asset Manager Product Team

Subject:     End of Service Announcement for CA Software Asset Manager 3.5 and 3.6

 

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA Support Policy and Terms available at https://support.ca.com please consider this email your written notification that we are discontinuing technical support for CA Software Asset Manager 3.5 beginning June 30, 2016. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA Software Asset Manager.  After June 30, 2016, CA Technologies will continue to make self-service support available until the end of your current maintenance term.

 

In addition, please consider this email your written notification that we are discontinuing technical support for CA Software Asset Manager 3.6 beginning August 31, 2016. After August 31, 2016, CA Technologies will continue to make self-service support available until the end of your current maintenance term.

 

At this time, we encourage you to plan for the migration to CA Software Asset Manager 4.1 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on CA Software Asset Manager, please visit the CA Software Asset Manager pages at CA Support Online (https://support.ca.com).

 

As CA Technologies would like to make your upgrade to CA Software Asset Manager 4.1 as straightforward as possible, we are offering the following:

·     The latest supported Version/Release of CA Software Asset Manager, at no charge, as long as you have an active maintenance contract for CA Software Asset Manager.
Documentation to help you prepare for your upgrade to the new Version/Release can be viewed on the CA Software Asset Manager pages at CA Support Online (
https://support.ca.com/).

·     Consulting services from CA Services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Additional information can be found in Seven Strategies for Successful Upgrade  and Upgrade Services available on www.ca.com/services.   Please contact your CA account representative to receive a quote for such services.

·      Upgrade assistance from qualified local CA partners.  For more information and a list of partners in your area, please contact your local CA Channel Partner Group office, (http://www.ca.com/partners.aspx).

·     A no-charge software upgrade from the Version/Release scheduled for End of Service to the new Version/Release as long as you have an active maintenance contract for CA Software Asset Manager.

·     Documentation to help you prepare for your upgrade to the new Version/Release can be viewed on the CA Software Asset Manager pages at CA Support Online (https://support.ca.com/).

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