We have SDM r12.9 conventional architecture integrated with CA SOI. Service Desk has a primary server that does not accepts user/ws connections, several secondary servers and a server fully dedicated for webservices integrations.
Due to our high volume of alerts sometimes we have dozens of tickets opened at the same minute (3 or 4 per second). During this period users experience a huge delay when working with Service Desk.
Last Thursday, and during CA Service Management Office Hours I asked if there is something we can do to prevent this behaviour. Vinod told me to try to increase tomcat memory and maxthread on SDM. He also asked me to put this question on communities so he can share a knowledge document regarding this type of configuration.
Do someone has the same problem as we do?
Thank you in advance.