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Disabling the users ticket creation ability

Question asked by mohansrinivas on May 17, 2016
Latest reply on May 19, 2016 by Grant Bruneau

Hi All,

 

CASD 12.7

 

We would like to perform the below in QA,

  1. Shut off the self-service portal for reporting incidents and making requests.
  2. Restrict users from creating new Incidents, Problems and Changes.

 

Do we have any best practice for the above requirements. Please suggests

 

 

Regards,

Mohan

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