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Notification for Assigned Workflow Tasks

Question asked by ssonderman on May 17, 2016
Latest reply on May 18, 2016 by jmayer

Does anyone know of a way to generate a notification to an Assignee of a workflow task without having a pre-defined multiple notification action in a workflow?  We recently upgraded to SDM 14.1.02 and now have the ability to leverage Classic Workflow for Incidents and Requests.  I can create an Incident Area with pre-defined workflow tasks and everything works great, however, we'd like to be able to insert a task into an incident or request with an Area that does not have a pre-defined workflow and have it generate a notification to the task Assignee.  For example, if an Incident is assigned to Group A and they need Group B and Group C to assist in troubleshooting, tasks can be inserted for Groups B and C.  What I'm struggling to figure out is first, how to generate a notification to Groups B and C, and second, how to generate a notification back to Group A when the task has been completed.  This doesn't seem to be possible using an Activity Association, as there isn't an option for Workflow Task.  Any assistance would be greatly appreciated!