is it possible to show the SLA category in my list_in.htmpl form (column)?. I've tested this '<PDM_MACRO name=lsCol hdr="SLA Category" attr=mintime>' but doesn't work.
just to be sure you mean the service type defined on the category associated to that ticket?
in that case attribute will be: category.service_type.sym
Hope this help.
Not sure what to you mean by "SLA category" but may you want to refer a foreign attribute you need to use the dotted convention to access it
mintime is a local object value and I don't think this is accessible directly by the web engine.
if you mean the service type name associated to your ticket this can also be a little tricky knowing that this is BREL relationships and may return multiple value
Out of my head (not in front of a system to verify) to retrieve this info for incident the attribute will look like something: attached_slas.map.0.map_sdsc.sym (returning the first SLA attached to the cr object)
You can construct from there to return another attributes or more that one value.( in the last case you will not be able to use the macro and will need to create your column with js your self)
Hope this help
"SLA category" is service_type category. The service type assignee to category is only one, ¿Not?
you have reason. I don't know why I don't have tested this attribute.
Retrieving data ...