Sure, thanks. So when the approval task of a change order is rejected, the analyst puts information in the task comments explaining why it was rejected. Then change order is then cancelled, and the 'Abandon/Cancel' CO message template sends an email to the customer letting them know it was cancelled. But there is nothing in that email to tell the customer why it was cancelled. I would like to include the approval task's 'task comments' field in that message template, but I don't know the correct syntax for that. The workflow task attribute for the task comments field is 'comments', but I'm not sure what the syntax should be to include in the message template. The current message template contents are shown below:
Cancelled by: @{analyst.combo_name}
Assigned to: @{change_id.assignee.combo_name}
Requested By: @{change_id.requestor.combo_name}
For: @{change_id.affected_contact.combo_name}
Priority: @{change_id.priority.sym}
Need By: @{change_id.need_by}
Description: @{change_id.description}
Click on the following URL to view Change Order:
@{change_id.web_url}
Thanks.
Tammy