How do I prove that Cum 2 is installed for servicedesk 14.1?
After putting in Cum2 (which is RO86281.CAZ) I see there is nothing written in the .HIS file.
Is there a way I can see that CUM 2 was installed?
RO86281 is NOT a ServiceDesk specific patch. So I would not expect it to be on any of the patch history files. Looking at it, it simply has "CASM_14.1.02_CommonPatchInstaller_Win.zip" which contains the common installer to be used to apply CUM#2 patch.
So you simply run 'cazipxp -u RO86281.caz' to extract the common patch installer\utility (CASM_14.1.02_CommonPatchInstaller_Win.zip), that's it. Nothing should be noted in any of the .HIS files of the ServiceDesk servers.
If there is nothing in the history file then it means there are no patches applied to the system. This would mean that the system appears to be 14.1 GA.
Additionally, if you go to help and about, you should see 14.1.02 (for CP2), or just 14.1 for GA.
Hope this helps,
On our live system (no cum2)
Release: 14.1Version: 'tus-110'
On our test system (with cum2)
Release: 14.1Version: 'sfe-71'
What do these versions mean?
I also see extra features on test system which should indicate that cum 2 was successfully installed?
I just don't see anything in .his file which concerns me.
That is very strange. From all appearances it looks like things are updated. Can you confirm the timestamp of this file "Service Desk Manager\bin\domsrvr.exe"
It should be Oct 30 2015
Agreed - odd that nothing is in the history files since it appears you have CP1 on the live system, and CP2 on the test system given what is returned in the Help > About. Seems like someone may have accidentally edited the history file or removed it for some reason. Alex's idea about checking the timestamp on the domsrvr process will also help to confirm.
Hi Alex and Jon,
I checked timestamp in test which indeed showed Oct 30 2015 for domsrvr.exe.
I checked same in live (no cum 2) which showed Oct 23 2015 (does that sound right to you?).
I hope that someone has not deleted this in the file, however when I apply CUM 2 in live, I will check .HIS files again and let you know.
Thanks for all your help!
So we upgraded ServiceDesk to cum2 on live on Sunday May 22.
As expressed earlier, I cannot find RO86281 in the .HIS file.
Otherwise, there have been absolutely no changes to the .HIS file.
What I have noticed is that there is a time stamp for the day we put CUM 2 in.
I also mentioned earlier that we now see the following which would imply we are in cum 2
However, when I go to "Help on this Window". It does not give any information about the extra features of data export and data export/import history. The help feature also shows 14.1.00, which appears out of date.
Any suggestions as to what I am missing?
When I click Help --> About, I see the following
Thanks for this.
Can you then advise as to why I am seeing what appears to be an outdated "Help on this window" panel ( as per my previous comment)?
I'm not 100% sure if what you are querying is part of CUM#2. I'll have to investigate this for you. Do you mind logging a support case?
Thanks, will raise a separate case for this.
Thanks to Alex and Jon for your input.
Its lot strange that we dont have anything in the .history file that CP2 applied.
Looking at the domsrv.exe timestamp is not really a good idea.
And help window for me also show as below.
Hi Sharath - please see the first response from Brian Mathato:
You did not actually apply CP2 yet - the CAZ file is just a container for the actual patch. The patch is now applied using an installer and not APPLYPTF.
Thats why nothing shows in the history file or the help menu.
I feel you are looking for a proof indeed . Hence sharing a trick. After you install cumm#2 on 14.1 navigate to $NX_ROOT/data and search for a file name starts with 'tucson*'. You must not get it. Now as a post installation steps you need to do a pdm_configure. After the configuration is completed again come back to $NX_ROOT/data directory and if you see the three following files, you could be sure of successful installation :
Very layman trick to ensure the patch installation status .
Definelty not ArunavaS.
I have to install the patches not just for service desk but also for catalog, uss as well in a distributed environment.
And before I plan, would like to gather right information and for any questions community is my forum.
So, you will see next week few more tricky questions from me
Thanks for the trick on tucson
Retrieving data ...