CA Service Management

  • 1.  Increase list size page record

    Posted May 23, 2016 12:59 AM

    Hello,

     

    By default the CA SDM web page can be display list item limit at 500 records.

     

    It possible to increase this more than 500.

     

    Please help sharing your idea.

     

    Thanks in advance.

     

    Regards,

     

    TKlist size page records.png



  • 2.  Re: Increase list size page record

    Posted May 23, 2016 08:04 AM

    Hi Komgrit,

    That limit is a guardrail in place only on the "view all" function as a line of protection from overloading the dbagents and db itself with a very large query.  For example, if you performed a search for all requests, and you happen to have 1.2 million requests in your system, the query would bog down the database causing a backlog of transactions in service desk, which would in turn cause performance issue symptoms for the end users.  As far as I know at this point, there is no way to increase that "view all" limit at this time.

    Thanks,

    Jon I.



  • 3.  Re: Increase list size page record
    Best Answer

    Posted May 23, 2016 08:05 AM

    Hi,

    List size options can be managed in the web.cfg.

    You will have to find the right compromise between the length you will like to retrun and the impact on performance.

    To go more that 500 you will have to modify the ListAllMaximum parameter.

     

    Hope this Help.

    /J

     

    # ListPageLength is the number of entries to display in a single list page.

    ListPageLength 100

    UseNestedTabs $NX_USE_NESTED_TABS


    # The Bottom link on lists causes the webengine to fetch every record in
    # the list.  This can be expensive for long lists.  ListBottomWarn is the
    # maximum size of a list before a request to scroll to the bottom gets a
    # popup warning.  ListBottomMaximum is the maximum size of a list before
    # a request to scroll to the bottom is refused.

    ListBottomWarn 1000
    ListBottomMaximum 2500

    # The List All link on lists causes the webengine to fetch every record in
    # the list and return it to the browser.  This can be expensive for long
    # lists.  ListAllWarn is the maximum size of a list before a request to
    # List All gets a popup warning.  ListAllMaximum is the maximum size of
    # a list before a request to List All is refused.

    ListAllWarn 100
    ListAllMaximum 500



  • 4.  Re: Increase list size page record

    Posted May 23, 2016 07:12 PM

    Hi Jmayer,

     

    Thank you for your information, It working.

     

    Thanks,

     

    TK



  • 5.  Re: Increase list size page record

    Posted May 24, 2016 02:39 AM

    Glad to help,

    if fixed for you just mark it as answered

    /J