AnsweredAssumed Answered

Mail Trigger

Question asked by JasonLLM on May 25, 2016
Latest reply on May 26, 2016 by Sivuyile

Hello Community,


I've a PAM with HotFix01 integrated with a Service Desk 14.1.02.


In PAM we have a Mail Trigger created that connects to an exchange server. Our goal with this, is that when a mail with some parameters arrived to the inbox a PAM process is triggered.


Our problem is that PAM doesn't connect to the mail server.. along the exchange administrator we've checked a lot of settings but in the PAM logs we have the same errors that PAM can't connect to the mail server.


In the pam trigger we modify the settings and test to see and nothing change. In PAM we load a certificate that we got from the mail server but it didn't work.


Anyone knows a situation like this?