i want to know the procedure for updating one of the property field from PAM using Update_Object operator.
we are fetching properties using custom operator.
It is possible to update the property using the Update Object operator. They key is the Object Handle needs to be the object handle(persid) of the property that you want to update. This be prefixed with "prp" for Change Orders and "cr_prp" for Requests. To get this handle(persid) you will want to use the Select Object operator against the "prp" or "cr_prp" with the appropriate where clause to select the property(ies) you want to update.
Are you referring to Properties on tickets in Service Desk using the CA Service Desk "Update Object" operator? If so, then no, there is no facility in that operator to update a Property. I suggest using a SOAP operator.
can you please elaborate SOAP operator for using updating property field with example?
You are quite correct Andy. I had been thinking about creating a new ticket with property values.
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