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Workflows on Request Areas

Question asked by jwood1 on May 31, 2016
Latest reply on Jun 6, 2016 by jwood1

Hi all,

I am used to adding workflows on a change category, however I would like to add workflows on a request category and am currently struggling.

On the request/incident/problem category, at the bottom I see workflow. To test this out I added one workflow.

Now I create an incident using the category that was edited above.

 

I would expect to see workflows attached to below incident I created. However, I am not seeing anything?

Am I looking in the wrong place? Or is there perhaps something in Options Manager that I need to install?

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