This is regarding the service desk URL.
We are not able to resolve to http://localhost:8080/ axis/services/USD_R11_WebService?wsdl.
Kindly help us in resolving this issue ASAP.
'localhost' refers always to the local machine, it's not meant to be to used for communication between 2 remote/separate systems - localhost - Wikipedia, the free encyclopedia .
Just replace the localhost in the URL with the actual network name/address of the SDM server and it should work.
After providing the IP Address and hostname also not able to open the portal.
Kindly let us know how to proceed.
CA Tools Admin
Tata Consultancy Services
Is the SDM service running ? Are you able to upload/download attachments using the web client from the system where you're using the URL ? What Portal are you talking about ?
The SDM services are not running.
But only thing is not able to access via port 8080 the webservices.
CA SDM WebServices are active only when the CA SDM service is working, if you shut down the SDM service, how do you expect the webservices to work ?
First, this is not the ServiceDesk URL. It is the servicedesk's webservices URL.
Servicedesk url : http://localhost:8080/CAisd/pdmweb.exe (via tomcat) or http://localhost/CAisd/pdmweb.exe for standard IIS configuration.
Second, if you pasted your URL exactly how you're using it, there is a space before Axis, and it should not be there.
We are able to access the normal service desk URL.
Only with the web services it's not working, Can you let us know the reason for this.
There is no space before the axis, Only from port 8080 we are not able to open.
Can you clarify a few things -
INFO: Deploying web application directory C:\Program Files (x86)\CA\Service Desk Manager\bopcfg\www\CATALINA_BASE\webapps\axis
May 26, 2016 5:26:49 PM org.apache.catalina.startup.HostConfig deployDirectory
Hi Shwetha - Did any of the responses help answer your question? If so please mark it as Correct Answer. Thanks!
Also check the configure.log to check if the webservice was deployed or there was an error for this?
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