Does any of You know the release date of a new Service Desk Manger edition and which features/new features it will contain?
A quick walkthrough of the new features and how to deploy CA SM 14.1.03 can be viewed at https://www.youtube.com/watch?v=PGufv8u0S7k which is the first of a series of releases that will include a redesigned service support UX (level 1 support being addressed specifically with this release). It is based on the analysis from the ethnographic research of ITSM solutions in the market and how they're being used by the service support organizations, please refer to http://www.ca.com/us/products/ca-service-management.html that highlights our findings and how we're addressing these with our service management solution suite. CA SM 14.1.03 is expected to be released later this month.
Thank You John.
Please tell more about the roadmap for implementing the new GUI to the entire CA SDM suite.
Sendt: 2. juni 2016 13:49
Til: Peter Bech-Lutzka <pbc@HVIDOVRE.DK>
Emne: Re: - When: New CA SDM edition and features?
CA Communities <https://communities.ca.com/?et=watches.email.thread>
When: New CA SDM edition and features?
reply from JOHN SORENSEN<https://communities.ca.com/people/sorjo01?et=watches.email.thread> in CA Service Management - View the full discussion<https://communities.ca.com/message/241888493?et=watches.email.thread#comment-241888493>
Thank you for sharing this John. This is a great intro.
Just curious if there was supposed to be an audio associated with the video, we only see the video but no audio.
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