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"Email Address Not Found" in Activities Log

Question asked by ArunavaS on Jun 2, 2016
Latest reply on Aug 1, 2018 by ArunavaS

We are running on 14.2 cumm#2 (Win 2012 R1) . We have upgraded from 12.7. We see a new behavior while creating a ticket. After opening a ticket if any of the users in the initial group are missing an email, the system logs a comment (under Log --> Activities)under the person who reported the ticket identifying that there are no email address for the specified contacts. But this information is not at all required in the log activities. Is there any way to stop this unnecessary logging on the Activities --> Log ?

 

 

Thanks

ArunavaS

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