I have a requirement, in which
Current Value of Group on Ticket :- Group A
Next Value of Group on Ticket:- Group B, Group C
Question 1:- I want to calculate total no. (count of) transfer of ticket to any group (for example Group B).
Question 2:- SLA clock need to be stopped upon transfer of ticket to any other group (Group B or Group C) and resume when group change to old group value (Group A)
Please suggest, if it is possible.