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CA UIM/SDM Gateway

Question asked by fwallani1 on Jun 6, 2016
Latest reply on Jun 7, 2016 by Gene_Howard

Is there a way to have the "casdgtw (CA ServiceDesk Gateway)" create a Request instead of an Incident?  I have a customer requiring to have alarms create a Request instead of a Incident. 

 

I have one possible solution but I am not sure if it will cause other issue.  This option is to have PAM update the type value to R on create of the Incident by the gateway.

 

If anyone has any thoughts it would be greatly appreciated.

 

Frank Wall

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