I have a process that runs a ServiceDesk Select to grab the CIs associated with a change order. This function is timing out after 60 seconds when there are a large number of CIs. Is there a way I can increase the timeout from the 60s setting?
The 60 second timeout exists to avoid huge queries or invalid code hanging processes indefinitely. We highly recommend reevaluating how your process code is written to avoid reaching the timeout. That said, you can modify the timeout by adding the following to the <Install Path>/server/c20/.config/oasisconfig.properties:
120 seconds should be considered the upper limit. If you still hit the timeout you would recommend reviewing your process design and code to separate the query between multiple operators. Thank you.
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