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Unable to create a automatic ticket Nimsoft to SDM

Question asked by FlavioFelipeSantos on Jun 9, 2016
Latest reply on Jun 9, 2016 by Gene_Howard

Hello,

 

I'm trying to integrate  Nimsoft to Service Desk Management and after submit a ticket the error below is reported:

 

Jun 09 11:51:50:998 [Thread-5442, casdgtw] [Incident.handleCreateDuringAlarmCreate ()]: Unable to create incident : java.lang.ArrayIndexOutOfBoundsException: 3 

at com.nimsoft.nimbus.probe.ca.RetrievalServiceWrapper.getContactUUID(RetrievalServiceWrapper.java:164) 

at com.nimsoft.nimbus.probe.ca.Incident.getServiceDeskIdentifier(Incident.java:842) 

at com.nimsoft.nimbus.probe.ca.Incident.addMandatoryFieldsMapping(Incident.java:756) 

at com.nimsoft.nimbus.probe.ca.Incident.handleCreateDuringAlarmCreate(Incident.java:1200) 

at com.nimsoft.nimbus.probe.ca.casdesk.publish(casdesk.java:276) 

at com.nimsoft.nimbus.probe.gateway.gatewaybase.Probe.hubpostCallback(Probe.java:698) 

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) 

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) 

at java.lang.reflect.Method.invoke(Unknown Source) 

at com.nimsoft.nimbus.NimSubscribe.callbackProxy(NimSubscribe.java:255) 

at com.nimsoft.nimbus.NimServerSession$ThreadClient.run(NimServerSession.java:180)

 

 

 

Anyone else can help me to solve this problem?

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