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Set a request status to a custom created status in SDM in PAM

Question asked by j.barger on Jun 14, 2016
Latest reply on Jun 24, 2016 by MWNiebuhr

I've created a new custom status in Service Desk...

and am now attempting to set it's status in PAM. It returns the following error:


<ErrorMessage>Error setting attr 'Open' on object 'cr:679962' to value 'PSUP'</ErrorMessage>



PSUP is active and has transitions created yet I still recieve the error. Any pointers to what I'm missing here would greatly be appreciated.